TERMS & CONDITIONS
All cakes are bespoke and made to order.
All baked goods contain Wheat Gluten, Eggs and Milk.
All vegan baked goods contain Wheat Gluten, Soya and Sulphur Dioxide
The following terms & conditions apply to all orders.
Minimum Notice Periods:
Wedding / Civil Ceremonies Cakes: 1 month
Celebration Cakes & Cupcakes : 2 weeks
(Though please feel free to contact us at short notice as at certain times of the year we may be able to accept your order)
PayPal : (please send via Friends & Family to avoid fees)
Credit Card : In person only
Bank Transfer :
Sort code 404442 Account Number 31215841
Cheques payable to HELEN GRANT and send to 24 Vose Close, Gt Sankey,
Warrington, WA5 1EW with details of the your cake.
An order is not confirmed until the deposit has been received
If you change your mind then you have 7 days after paying the deposit to cancel and get a full refund, after this time the deposit is non-refundable.
Wedding / Civil Ceremonies Cakes: £50 deposit taken on confirmation
Final payment is due 1 month before the delivery or collection of
Celebration Cakes : £25 deposit taken on confirmation. Final payment is due 24hrs before delivery or collection of the cake.
Cupcakes : Must be paid for in full at time of booking.
Cakes will not be delivered or released to the customer unless final payment has been received.
If you cancel your order for any reason the initial deposit is non-refundable.
Once the balance has been paid, work will start to commence on your cake. If your order is cancelled less than 21 days prior to the event we will refund 25% of the full amount paid. If you cancel less than 3 days before your order is due, no refund is made.
Any other refunds are made at my discretion only.
Any payments made including deposits can not be transferred to another product should you cancel your booking.
If requested we will deliver your cake to your venue at a pre-arranged time. Delivery in and around Warrington is FREE. Delivery outside of this area are charged at 45p/mile, delivery charges are provided on request. I will liaise closely with your Hotel or event coordinator to ensure that I deliver at the best possible time.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.
We charge a fixed set up cost of £30 for the safe installation of wedding cakes.
This is optional but is recommended. We can alternatively leave your cake with the banqueting team. Some cakes take longer than others to display and we want to ensure that we leave your cake and table looking beautiful.
Cakes that are collected from my kitchen are always boxed for transportation. Full instructions are provided on the care and handling of your cake. I would always recommend picking up your cake in a vehicle, tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left my kitchen.
I am happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes or mini cakes you may also alter the amount of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.